Requesting Data Deletion
To initiate the deletion of your data from the Photograf mobile application, please follow the steps below:
- Prepare Your Request: Include your user identification details and explicitly state your desire to delete all personal data held by Photograf.
- Send the Request to Support:
- Email: Write an email addressed to support@photograf.io.
- You should send an email from the same email address that appears on your Photograf account.
- Subject Line: Suggested format – “Request for Data Deletion”.
- Content: Clearly state that you are requesting the deletion of your data, including all of your uploaded photos and photo book projects.
- Confirmation of Receipt: Upon receiving your email, the support team at Photograf will send you a confirmation that your request has been logged.
What Happens After a Deletion Request?
- Processing Time: Drivio Ltd is committed to processing your data deletion request within a period of up to 30 days from the date the request is received.
- Completion: You will receive a notification once all your personal data has been successfully deleted from our systems.
User Responsibilities
- Backup Your Data: Please ensure to save or back up any data you wish to keep before sending the deletion request, as this process is irreversible and will result in the permanent removal of your data from our systems.
Contact Information for Further Assistance
For any questions or further assistance regarding the data deletion process, please do not hesitate to contact our support team at support@photograf.io.
FAQs
Q: How will I know when my data has been deleted?
A: You will receive a final confirmation email from our support team once all your data has been deleted from our systems.
Q: Is there a way to cancel my deletion request once it’s been submitted?
A: If you need to cancel your request, please contact our support team as soon as possible. If the deletion process has not yet been completed, we may be able to cancel the request.
These instructions are designed to help users of the Photograf mobile application understand and complete the data deletion process efficiently and securely.
